What if I cannot sign into my account?
If you’re having trouble signing in, here are some things to check:
- Clear Your Browser’s Cache and Cookies.
- Your Internet browser’s “Help” menu will have instructions for how to clear the cache and cookies.
- CAPS Lock and NUM Lock on Your Keyboard.
- Passwords are case sensitive, so “PASSWORD” and “Password” are recognized as two different passwords.
- Incorrect E-mail Address.
- Your e-mail address must be in this format: email@example.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you’re using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it is the e-mail address listed.
- Incorrect Password.
- If you’re sure you’re using the correct e-mail address, try to reset your password. For more information, go to HOW DO I RESET MY PASSWORD.
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