FAQ

About the CBD Store (1)

cbd store
The CBD Store, Selling online since Dec 20, 2013 

The CBD Store FacebookGoogle + The CBD StoreTwitter

  • The CBD Store’s ownership resides in the State of Washington. You will find us from day to day, in front of computers tending to you the customer in taking care of your online orders.  The CBD Store’s team is located throughout the United States to better serve you with  the Top CBD brands in the industry. When you make a purchase from The CBD Store, our team verifies your information to enable shipment of your product same day or next day. We follow up accordingly with tracking numbers, so you can follow the journey of your CBD product. From time to time, the product does go back order. When this happens we communicate with you accordingly.

  • Domains = websites. This domain’s URL is BuyCBD.co and was registered Sept 17, 2014. It is registered through  Go

    .Daddy

    by way of Google apps. The content you see on this domain is generated from WordPress. WP-Engine hosts www.buycbd.co and with that our store is built out using WordPress. Our Shopping Cart is WooCommerce. You are in a secure environment when you make a credit card purchase. WooCommerce uses what is known as SSL (Secure Socket Layer) technology.

  • The CBD Store www.CBDStore.co was registered through Go.Daddy also by way of Google apps. It too is all things Google. This website was registered Dec 20, 2013
  • The Above represents the technology we use enabling you to purchase CBD products.
  • What about ownership? Scott Salisbury is the owner. He can be reached at scott.salisbury@CBDStore.co. Because CBD worked for him in the autumn months of 2013 he decided to expand his business past selling only software online and to indeed sell CBD online. And the rest is history.
  • How did Scott find out about CBD?  He like many of you had health issues, which started in the spring of 2013. In the study of Marijuana came the study of Hemp and the discovery of CBD as an extract from hemp. As such legal. Non-Psychoactive. And for Scott Salisbury, it worked!
  • The patent held by the United States Government is the 1# read and Scott read it again and again and again and again. He listened to Mary Lynn Mathre’s you-tube videos on The Endocannabinoid System. He studied Dr. Mechoulam’s work, the Dr. from Israel who in 1963 isolated CBD.
  • The CBD Store like you is made up of people who are appreciative of where we live, The United States of America. We respect the rules and regulations of The United States and with that like you, we want to make sure the CBD product we sell is represented by companies who have standards that sit inside the laws of The United States.
  • We have vetted all our products and the companies who make the products we sell. Like you, we too want to buy only legal CBD products from Legal entities who support the Legal process in the United States.

where you can find Scott Salisbury on weekends… The Auburn Golf Course in Auburn WA.

Scott Salisbury on Google Plus… https://plus.google.com/u/0/+ScottSalisburyCBD 

Scott Salisbury on Friday Nights in the fall… He will be on the football chains at Federal Way Memorial Stadium.

Scott Salisbury during Federal Way Soccer games… He will be announcing those games.

Scott Salisbury’s Cell phone number 253 221 9051

Like you, we respect the rules and regulations of The United States Government.

In fact and last but not least… The Government of The United States holds the patent on Cannabinoids. CBD is an acronym for Cannabidiol. Cannabidiol is a Cannabinoid. THC (that which makes you high) is a Cannabinoid. There are 85 plus Cannabinoids in Cannabis.

Patent link… https://www.google.com/patents/US6630507

And as Paul Harvey use to say… “Now you have the rest of the story”

CBDStore Family Loyalty Program & Discounts (4)

We want to reward you for your loyalty!

The CBDStore Loyalty Program allows you to earn points on every purchase.

Spend $1, earn 2 points

100 points equals $1

All you have to do is shop at CBDStore and you will save on your favorite CBD oil.

 

SIGN UP

We want to reward you for your loyalty.  Earn two points for every dollar your spend at the CBDStore.  One hundred points equals  one dollar, which you get to use as real money.  It’s easy to sign up  when you  CREATE AN ACCOUNT .

You can also create an account when you are placing your first order and you will automatically be enrolled in our CBDStore Family Loyalty Program.  On the check our page, just below the section where you have filled in your name and address you will see a selection for CREATE AN ACCOUNT.  

To protect your data we have a high security setting for passwords; if you need help with that go [here]

It is easy to use your Loyalty points.  Once you have placed an item in your cart you will see a selection at the top of the page for using your points and an APPLY DISCOUNT button.

 

Next, you will see a window open that ask you how many points you would like to use for this purchase, just enter the amount you want and choose OK.

If you sign up for an account with us, you will receive email notifications when we have sales or promotions.

General CBD Questions (4)

As with all hemp products, there is a chance that consumption could trigger a positive drug test. However, we do have several brands that offer zero THC products. Neuro Armour and RSHO are some of our favorites.  These brands have zero THC and taking them will not result in a positive drug screen.

Many customers new to CBD oil have questions about the different form factors – the ways CBD can be taken.

Our capsules are very popular for their ease in dosing, while our tinctures and sprays offer more dosing options.

Oral applicators offer some of our highest CBD concentrations.

Vape oil is often used when customers desire fast-acting relief.

We offer balms and salves for topical application; and we offer edibles, too.

For easy use, most hemp extract bottles come with a dropper included. Please keep the dropper clean and avoid it coming in contact with  your mouth.  Most of the droppers hold one full milliliter, so half a dropper would be .5ml.

Place the drops under your tongue for fast absorption.

We vet all of our manufacturers to determine the authenticity of their products.  We want you to be confident in shopping at CBDStore. Most of our manufacturers can provide Third Party Testing, you can find this information in the product description.

Managing your account (4)

If you’re having trouble signing in, here are some things to check:

Clear Your Browser’s Cache and Cookies. 
Your Internet browser’s “Help” menu will have instructions for how to clear the cache and cookies.
CAPS Lock and NUM Lock on Your Keyboard. 
Passwords are case sensitive, so “PASSWORD” and “Password” are recognized as two different passwords.
Incorrect E-mail Address. 
Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you’re using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it is the e-mail address listed.
Incorrect Password. 
If you’re sure you’re using the correct e-mail address, try to reset your password. For more information, go to HOW DO I RESET MY PASSWORD.

To create a CBDStore account, choose MY ACCOUNT from the main page, top menu.

This will take you to the registration page.  Fill in your details and you will be signed up for sales and promotional emails, as well as for the CBDStore Loyalty Program.

Alternately, you can create an account while checking out.

 

 

If you need to reset your password, please go to MY ACCOUNT and select LOST PASSWORD.  You will be given instructions for changing your password.

We know how maddening creating secure online passwords can be. Our system has a high security setting, allowing us to better protect your data. Your password will need to be at least 12 characters long and contain letters, numbers and symbols, like these: #%$.  If you are still having problems we suggest using your initials and your telephone number, plus a symbol on the end, like this:

Rg2235967~

Within 2 minutes of you placing an order, an auto-notification is emailed to you.  We also have a note included that tells you to bookmark www.buycbd.co and to like www.facebook.com/cbdstore. Also once we have a tracking number we email you the tracking number.

If you have placed an order with us and would like to check the status, please log into your account and choose ORDERS, scroll down to the order you are interested in and you will see the status.  Additionally, you can choose VIEW THE ORDER. Also, we can be reached at Info@CBDStore.co Thank you. Our phone number is 253.344.4543

Payment Methods (1)

Image result for visa card     Image result for master card

Credit card. Visa or/and MasterCard.
Charges on your statement will appear as HealthWellness2535444543

Check Questions Give us a call!

253.344.4543
Customer Service Hours:
info@CBDStore.co
M-F 9a-5p EST

✔Pay by check

Please mail a check made payable to

Green Globe Inc to
GGI c/o Patrick Gomez Info@CBDStore.co t
12001 Metric Blvd #307 Austin, TX 78758
include your order number on the check.
Use coupon code CHECK10 for 10% off your order!

Privacy (1)

PRIVACY POLICY

Protecting your private information is our priority. This Statement of Privacy applies to www.buycbd.co and Green Globe Inc “parent company” and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Green Globe Inc include www.buycbd.co and Green Globe Inc . www.buycbd.co  website is an ecommerce site. By using the this  website, you consent to the data practices described in this statement.

Collection of your Personal Information
Green Globe inc may collect personally identifiable information, such as your:
– Name
– Address
– E-mail Address
– Phone Number

If you purchase Green Globe inc’s,  products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Green Globe Inc’s public message boards, this information may be collected and used by others.

Green Globe Inc encourages you to review the privacy statements of websites you choose to link to from Green Globe Inc so that you can understand how those websites collect, use and share your information. Green Globe Inc is not responsible for the privacy statements or other content on websites outside of the Green Globe Inc website.

Use of your Personal Information
Green Globe Inc collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Green Globe Inc may also use your personally identifiable information to inform you of other products or services available from Green Globe Inc and its affiliates. Green Globe Inc may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Green Globe Inc does not sell, rent or lease its customer lists to third parties.

Green Globe Inc may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Green Globe Inc, and they are required to maintain the confidentiality of your information.

Green Globe Inc will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Green Globe Inc or the site; (b) protect and defend the rights or property of Green Globe Inc; and, (c) act under exigent circumstances to protect the personal safety of users of Green Globe Inc, or the public.

Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Green Globe Inc. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Green Globe Inc website.

Use of Cookies
The Green Globe Inc website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Green Globe Inc pages, or register with Green Globe Inc site or services, a cookie helps Green Globe Inc to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Green Globe Inc website, the information you previously provided can be retrieved, so you can easily use the Green Globe Inc features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of  Green Globe Inc services or websites you visit.

Security of your Personal Information
Green Globe Inc secures your personal information from unauthorized access, use, or disclosure. Green Globe Inc uses the following methods for this purpose:
– SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen
Green Globe Inc  does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Green Globe Inc by contacting us here:
– Email: info@CBDStore.co
– Phone: (800) 971-1288

Changes to this Statement
Green Globe Inc will occasionally update this Statement of Privacy to reflect company and customer feedback. Green Globe Inc encourages you to periodically review this Statement to be informed of how Green Globe Inc is protecting your information.

Contact Information
Green Globe Inc welcomes your questions or comments regarding this Statement of Privacy. If you believe that Green Globe Inc has not adhered to this Statement, please contact Green Globe Inc at:

Email Address:
Info@CBDStore.co

Telephone number:
253.344.4543
Effective as of October 2nd 2018

Shipping (5)

GENERAL SHIPPING POLICIES
CBD Store products ship from all over the US. Occasionally items in the same order will ship from two or more locations. If you received only part of your order, we will send you tracking information for the remainder of the items in your order when they ship.
Any order over $1,000 will require a signature at delivery.
If your product was damaged during shipping, please notify us within 72 hours of receipt. Customers are responsible for checking their shipment at time of receipt.
If you did not receive your selected shipping method, we will be happy to refund you the difference between the requested and the shipped method.
ESTIMATED DELIVERY TIME
Estimated delivery time is in BUSINESS DAYS and does not include weekends or holidays. Orders take at least one business day to process before shipping. Some products are handcrafted and may take longer to process (such as Alternative Vape).
We do not process orders or ship on weekends or holidays.
INTERNATIONAL SHIPPING
At this time we do not provide international shipping.

Once you order has shipped you will receive an email notification from The CBDStore with a tracking number. Generally, the tracking number will be hyperlinked so you just need to click on that link to be taken to the USPS site where you can see the status of your shipment.

You can also log into your account and choose MY ACCOUNT, then go to orders.  The orders that have shipped will be marked as shipped.

Please note, if you have multiple items in one order you may get multiple shipments.

If your tracking information shows that your package was delivered, but you can’t find it:

Within 36 hours of expected delivery

Verify the shipping address

Look for a notice of attempted delivery

Look around the delivery location for your package

See if someone else accepted the delivery

Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Wait 36 hours – in rare cases packages may say delivered up to 36 hours prior to arrival

 

If all else fails contact the carrier at

 

U.S. Postal Service Phone: 1-800-222-1811

We do not offer international shipping. We recommend that you try Buy Hemp CBD Oil at www.buyhempcbdoil.com.  We would appreciate you letting them know that you were referred by CBDStore.co.

Yes, hemp extract is legal in all 50 states and we ship nationwide.

Your Orders (6)

If you are unfamiliar with ordering online or just need a little help getting through our checkout process, here is where you will find the answers.  

FIND YOUR PRODUCT

If you aren’t already on the homepage start here:

https://buycbd.co/

You will notice a column on the left-hand side of the page that says FIND PRODUCTS.  Below that it will say:  SHOP BY PRODUCT. Go here to see the different CBD form factors, i.e. vape, caps, tinctures, etc. Use this area to navigate between the different categories.

 

Just below that section, still on the left side of the page, you will find a SHOP BY BRAND selection.  Go here if you are looking for a specific brand of CBD oil.

If you have not yet found what you are looking for, chat with us at https://chat.chatra.io/?hostId=wWsMdjh5WNykZpLom.

CHECKING OUT

Once you’ve found your chosen CBD product,

  1. Click on the product to open the product details window, where you may be offered options like bottle size and/or flavor.

 

Make your selection, then ADD TO CART.

 

Next, choose VIEW CART OPTION at the top of that section.  

 

When your cart opens, you can add any coupon codes, and verify and change order details.  Once completed, select PROCEED TO CHECKOUT

 

On the CHECKOUT PAGE you will be given another opportunity to add a coupon code as well as to use any CBD STORE FAMILY LOYALTY points you may have earned.

 

Next, fill in your name, address and other details. If shipping to the same address, you must uncheck the box next to “Ship to a different address?”

 

 

You will have an opportunity to sign up for an account with us, allowing you to receive notices when we have sales or special promotions.  You will also be enrolled in our CBDSTORE FAMILY LOYALTY PROGRAM.  This allows you to earn points for discounts on purchases. You can also change your shipping options here.

 

CREATING A PASSWORD

We know how maddening creating secure online passwords can be. Our system has a high security setting, allowing us to better protect your data. Your password will need to be at least 12 characters long, and contain letters, numbers and symbols like these: #%$.  If you are still having problems, we suggest using your initials and your telephone number, plus a symbol on the end, like this:

Rg2235967~

Now it is time to enter your payment details. For security reasons, we do NOT store your credit card information. You will need to provide this information each time you place an order.

We accept Visa and Mastercard, so go ahead and fill in those details next. If you choose to pay by check we can offer you a GREAT discount of 10%.  Chat with us here to find out how.

Once your payment details are complete, make sure to select that one last button, “I agree to the terms and conditions”, and then choose PLACE ORDER. We will have your CBD products shipped out to you right away!

 

 

 

 

 

To leave a review for a product you’ve purchased, log into your account and click on your name in red at the top right hand corner of the page. This will take you to your account dashboard. On the left hand side, choose “orders”. Scroll down to see your past purchases, then click on the item you would like to review.
Once you are on the product page you will see REVIEW right next to DESCRIPTION under the product image. Click on reviews and enter your feedback.

Within 2 minutes of you placing an order, an auto-notification is emailed to you.  We also have a note included that tells you to bookmark www.buycbd.co and to like www.facebook.com/cbdstore. Also once we have a tracking number we email you the tracking number.

If you have placed an order with us and would like to check the status, please log into your account and choose ORDERS, scroll down to the order you are interested in and you will see the status.  Additionally, you can choose VIEW THE ORDER. Also, we can be reached at Info@CBDStore.co Thank you. Our phone number is 253.344.4543

If you must cancel an order or an item in an order, please let us know as soon as possible.  Once the charge has been processed by our payment processor, we will issue a refund which can take up to 7 days.

Once an order has shipped we can no longer issue a refund.

We want you to be happy with your CBDStore purchase.  If your product is defective or damaged, we will gladly send a replacement order. If the order was sent in error, we definitely want to know (and apologize for the inconvenience).  Please inspect your order upon receipt for damage or defect and contact us at info@cbdstore.co within 10 days from the date of receipt.  Please provide your name, order number and tell us about the problem.

We are perfectly happy to refund any product that is unopened and returned to us within 30 days.  However, we cannot accept the return of any opened supplements under any circumstances. Although we sell only the best quality CBD supplements, we make no guarantee regarding its efficacy.

Yes, hemp extract is legal in all 50 states and we ship nationwide.

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